Shipping & Return Policy

ORDERS

One Business Day Processing on Most In-Stock Items

We know you want your order fast. That's why we strive to ship most orders stocked in our warehouse within one business day. Sometimes an item that is "in stock" is located at our second retail location. If this is the case, it can take 2-3 business days (sometimes a week) for that item to be transferred over for us. Please keep this in mind if your order is taking a little longer than usual to ship. If you are needing your order by a specific day (Holiday time excluded) please note this in the comment section when ordering and we will fast track the order processing.

Because we care about our customers, we take extra steps with our larger orders. If you place an order over $150, or are shipping to a secondary location we will most likely be calling to confirm some details of your order. We may also hold larger orders for an extra couple of days. This is to prevent fraudulent orders from being shipped out. Please do not be angry with us; it's because we care.

Certain items and brands that are "high-demand" may only be ordered in limited quantities. This is so that we can serve the needs of our in-store guests as well as our online. If you are planning to order in bulk quantities please contact us before continuing your order. We reserve the right to cancel any order with excessive quantities of any one item. Thank you for your understanding.

Order Processing and Shipping and instore pickup

We've worked to create a fast, efficient and fair system for order processing and shipping. We know you want your order quickly, at the lowest possible cost. When you choose your shipping method during checkout, we'll estimate the delivery date/pickup date for you. We base the date range we give you on the estimated processing time (we call it the "Availability" time on the product page) and the shipping method you choose.

These shipping times are just estimates, once an order leaves our warehouse, shipping speed is no longer under our control. Most orders will arrive within their estimated window; however, it may take an extra couple of travel days with the shipping company. This is especially true at the holidays.

DAMAGED & MISSING SHIPMENTS

Damaged Items

If an item arrives to you damaged and you wish a replacement please contact us. We will provide return lable for the defective item. Once the defective item received, we will ship out the replacement. If we are unable to locate a replacement we will let you know what the options are.

Missing Items

Once an order has left our store we are no longer responsible for it. On very rare occasions your order will get lost in transportation. If this should happen we are unable to process replacement or refunds until you have filed a missing shipment claim with the shipping company. They will then send us the necessary paperwork to verify shipping details. Once that happens then we are able to proceed.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

Missing or Broken Pieces (if applicable)

We ship out items that are received directly from the manufacturer, which we understand to be complete. Occasionally an item will make it to our store with a missing or broken piece(s). If you receive one of these items please check with the manufacturer about replacement of missing or broken pieces. Many of our vendors offer to send replacement parts to our customers free of charge so that they can track quality control. If you are unable to find this information, feel free to contact us for assistance.

return

If you would like to return your purchase, we’re here to help! You may return your merchandise within 30 days of receiving your order. Merchandise purchased in our retail stores may not be returned or exchanged online.

Once initiated, use the pre-paid return shipping label provided and drop off at any UPS store as soon as possible. You will not be reimbursed for original or return cost of shipping. You will receive a refund after the return is received and processed. Please allow 1-2 weeks for processing.

Items sent more than 30 days after the return label is issued will incur a 20% restocking fee, which will be deducted from your refund. 

The following are exceptions to the return policy above: 

Apparel may not be worn or washed and must have all original tags attached. 
Non apparel items must be unused and in their original sealed packaging. 
Several types of goods are exempt from being returned. These items include, but are not limited to:
Discount products
Final Sale products
Exclusives products
Candy
Opened Building Block items
Mystery/Blind Products
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer unless we direct you to.
Items purchased in bulk, defined as purchases with 6pcs or more of the same item, are not eligible for returns.
Shipping costs are non-refundable. If you need to return an item, we will provide a return label and deduct the cost of return shipping from your refund. 
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Orders shipped internationally (Canada) are all sales final and not eligible for returns or exchanges.

For further assistance, please contact us.